Shipping policy

SHIPPING

For more up-to-date information, please check the DPD, Packfleet & Royal Mail websites depending on your shipping option selection and region.

FREE SHIPPING OVER £40

We are currently giving all our UK customers FREE standard shipping on all orders over £40. 

SHIPPING RATES

Destination

Delivery Time

Cost

Carrier

UK Express

1-2 working days

£8

Packfleet/DPD
UK Standard

3-4 working days

£3

Royal Mail Tracked 48

Europe

Currently unavailable

N/A

N/A

 

DPD 24 Hr UK

  • Next business day delivery service on orders before 1pm.
  • Fully trackable.
  • Signature on delivery.
  • No delivery to PO boxes.
  • Card left after attempted delivery to informing whether delivery will be attempted next day, left with neighbour or to be collected from post office or depot.

Royal Mail Tracked 48

  • 3 working day UK standard delivery depending on time of order.
  • No signature on delivery.
  • Card left after attempted delivery to rearrange delivery or collect from depot, your safeplace or a neighbour.

FAQs

Do you deliver to my country?

We currently only deliver within the UK.

How long does delivery take?

If your order was made prior to 1pm, Monday to Friday, it will be sent that day; otherwise your order will be sent out on the next business day. We will send you an email to let you know exactly how and at what time your order was despatched, including tracking number.

How do I know if my order has been shipped?

You will receive a dispatch confirmation email to confirm your order has left We Are The Uncommon. This email will contain a link to the courier’s website so that you can track your parcel.

Can I track my parcel?

All orders shipped are trackable. We will email you tracking details as soon as the parcel has been collected.

Do I have to have my order delivered to my billing address?

We provide the option to ship orders made through our website to a different address from the one at which your card is registered. For security reasons we may contact you to verify your details before shipping to a different address. We reserve the right to ignore your requested shipping address and deliver your order to your billing address.

Can I change the delivery address or order details after I have placed my order?

Maybe! If you have made a mistake with your delivery details or order, then contact eleanor@the-uncommon.uk immediately and we will update them if we can. If the order has already been picked by our fulfilment team, then the delivery address and/or order cannot be changed. If this happens, we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.

What happens if I’m not home when my order is due to be delivered?

Royal Mail and Parcel Force will leave cards informing you of your options for redelivery or collection from neighbour/safeplace/post office/depot after the first delivery attempt.

Can someone else sign for my delivery?

Yes, they can. We Are The Uncommon accepts no responsibility if the signature received at the delivery address is not the intended recipient, and will consider this parcel correctly delivered.

Why hasn’t my order arrived yet?

International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 7 working days from you receiving your despatch email then please contact eleanor@the-uncommon.uk and we will investigate for you.

Check first that you haven’t been left a card from the couriers.

What happens if my parcel gets lost?

Things occasionally go missing in the post. Don’t worry, all shipments are fully insured, and we will be happy to make a claim on your behalf if your order is lost. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.

If the reason a parcel takes longer than expected to arrive, or gets lost, is because the address given was incorrect or incomplete, we cannot accept any liability for this. We will however try to help in these situations.

Generally, we need to wait 10 days from dispatch to begin this investigating missing parcels.

Do you deliver to PO BOX addresses?

No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.